Cargo Services Officer
Cathay Pacific Airways Limited
Ho Chi Minh City, Vietnam
7 giờ trước

Role Introduction

  • Assists with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
  • Ensures the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.
  • Provides support to port management to drive service excellence and delivery of the cargo services strategy.
  • Customer Service

  • Support cargo reservations and bookings whilst providing exemplary customer service
  • Provide timely vendor notification for on time and delayed flights
  • Provide timely shipment status updates to customers
  • Help to manage Ground Handling Agent performance and provide guidelines and instructions
  • Support the established performance targets through operational oversight and participation
  • Administrative Support

  • Prepare flight documentation for crew and Customs
  • Check and review post flight documentation
  • Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
  • Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
  • Any other reasonable task as requested
  • Ramp Coordinator (RCO)

  • Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in / out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
  • Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
  • Ensure safe operations are maintained at times particularly during loading and unloading of freighters
  • Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
  • Any other reasonable task as requested
  • Safety, Security and Compliance

  • Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
  • Undertake quality check programmes established by Head Office and participate in audits as required
  • Support the Emergency and Accident role as required
  • May be designated Operational Duty Holder for the station as required
  • Emergency and Accident and Crisis Response responsibilities as required
  • Requirements

    Academic Qualifications

  • High school graduation Knowledge, Skills, Training and Experience
  • Minimum 2 years’ experience in the cargo industry is an advantage
  • Strong communication skills
  • Natural customer service orientation
  • Attentive to detail
  • Knowledge of MS Word, Excel and PowerPoint
  • Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký