Hotel Manager - Vietnamese Only (Cơ Sở Cầu Gỗ/ Đình Ngang)
LA SINFONÍA DEL REY HOTEL & SPA
Hà Nội
16 giờ trước
source : Hoteljob.vn

Mô tả công việc

I- JOB SUMMARY

  • Oversee the daily operations of our hotel as well as provide strategic direction. She / he will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
  • Be responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
  • Be a team player and an effective leader, able to set examples and foster a climate of cooperation
  • Enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
  • II- JOB SPECIFIC TASKS

  • Supervise work at all levels (receptionists, kitchen staff, F&B, Spa, etc.) and set clear objectives
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets / expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event / conference planners etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards
  • Other tasks assigns by CEO / Chairman.
  • Quyền lợi được hưởng

  • Working in a professional environment; commit to bring to customer 4-5 Star standard
  • Follow the reviews and rewards according to the system.
  • Competitive package of salary and benefit.
  • Insurances paid in according with the law
  • Enjoy 12 days full of leave per year
  • Yêu cầu công việc

    Education and Experience

  • Proven experience as Hotel Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail
  • Báo cáo công việc này
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