IT Contact Center Engineer

Home Credit VN

Hanoi, VN

6 ngày trước

KEY RESPONSIBILITIES

Be responsible for ensuring the operation and availability of a & Call according to SLA

Planning, installing, upgrading and maintaining & Call systems when necessary

Troubleshoot issues to identify and resolving problems in a timely and accurate fashion and prevent repeat problems.

Report any deviations / crashes / outages to supervisor and provide regular reports periodically.

Make sure that the system documents are up-to-date

Proactively collaborate with other IT teams or Headquarter IT Team to solve problems and optimize telecommunications systems and services

Take part in IT and company projects to analyze, test and jointly deploy solutions as required

Support for technical users to improve business operations

Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions related to / Call system as required.

Review and ensure that the topology / architecture of the Call complies with established standards, specifications, guidelines and regulations.

Develop and establish technical and operational standards of the Call System, ready to provide training to other relevant teams.

Research and apply automation process to optimize the system and provide self-service application on demand

JOB REQUIREMENTS

Bachelor degree in IT major is refer

Have at least 2-3 years experiences Enterprise Call Centre / Recording System

Prefer candidates have knowledge about Genesys Contact Centre system

Depth knowledge / experience of VOIP technology

COMPENSATION & BENEFITS

13th Salary Fixed and KPI Bonus

PTI Health Care for personal

24 / 7 Accidental Insurance

100% Social Insurance

Meal + Phone Allowance

Yearly Medical Checkup

15 Annual Leaves

Professional and Transparent Working Environment

Apply Latest Financial Technology in the World

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