IT Contact Center Engineer
Home Credit VN
Hanoi, VN
6 ngày trước

KEY RESPONSIBILITIES

  • Be responsible for ensuring the operation and availability of a & Call according to SLA
  • Planning, installing, upgrading and maintaining & Call systems when necessary
  • Troubleshoot issues to identify and resolving problems in a timely and accurate fashion and prevent repeat problems.
  • Report any deviations / crashes / outages to supervisor and provide regular reports periodically.
  • Make sure that the system documents are up-to-date
  • Proactively collaborate with other IT teams or Headquarter IT Team to solve problems and optimize telecommunications systems and services
  • Take part in IT and company projects to analyze, test and jointly deploy solutions as required
  • Support for technical users to improve business operations
  • Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions related to / Call system as required.
  • Review and ensure that the topology / architecture of the Call complies with established standards, specifications, guidelines and regulations.

  • Develop and establish technical and operational standards of the Call System, ready to provide training to other relevant teams.
  • Research and apply automation process to optimize the system and provide self-service application on demand
  • JOB REQUIREMENTS

  • Bachelor degree in IT major is refer
  • Have at least 2-3 years experiences Enterprise Call Centre / Recording System
  • Prefer candidates have knowledge about Genesys Contact Centre system
  • Depth knowledge / experience of VOIP technology
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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